Returns

OUR PRODUCTS AND RETURNS POLICY

The Products are described on our website, in our catalogue and in our advertising materials. However, any samples, drawings, descriptive matter or advertising which we produce and any descriptions or illustrations contained on our website or in our catalogue or in our advertising materials are produced for the sole purpose of giving you an approximate idea of the Products described. They shall not form part of the Contract and shall have no contractual force.

The packaging of the Products may vary from that shown on images on our website, in our catalogue and in our advertising materials.

All Products shown on our website, in our catalogue and in our advertising materials are subject to availability.

If the Product you have ordered from us is unavailable, we reserve the right to:

(a) Cancel your order for the Product and refund you the price you paid for the Product; or

(b) Offer you an alternative Product that is of a similar type and specification to the Product you ordered from us at the same price as the Product you ordered from us.

If you are not happy with any alternative Product we supply to you under clause 2.4, you may return the alternative Product to us at your risk and cost. In those circumstances:

(a) you or we may cancel your order for the Product by written notice in which case we will refund you the price you paid for the Product, and any carriage costs incurred; or

(b) you and we may agree to wait for the Product you ordered from us to become available at which time we will supply the Product to you in accordance with the Contract.

Subject to clause 2.8, you may, at any time up to 30 (thirty) calendar days after delivery of the Product, return the Product to us at your risk and cost. To return a Product to us, you must first telephone us on 01302 890390 and obtain a returns note. We will not accept Products returned to us without this returns note.  Goods supplied correctly by us shall be returned at your cost, whereas goods incorrectly supplied by us, will be collected at our cost.

If you return a Product to us under clause 2.6, we reserve the right to charge you a restocking fee of 15% of the price you paid us for the Product (excluding VAT). You must also pay us a sum equal to any VAT payable on the restocking fee. We may invoice you for the restocking fee immediately. These monies will be deducted immediately from your account.

You may not return a Product to us under clause 2.6:

(a) unless the Product is not returned to us in the same condition as it was delivered to you; or
(b) if the Product has been branded for you.